Surcharges (overview)

In case of any damage, loss or theft of the Swapfiets bike, the following surcharges will apply. Please make sure to contact Swapfiets within 24 hours when any of these situations occur.



Lost bike, double locked

450 DKK

Lost bike, single locked*

1200 DKK

Lost bike and key

3450 DKK



Lost bike, double locked

300 DKK

Lost bike, single locked*

750 DKK

Lost bike and key

2600 DKK



Lost E-bike, double locked

1750 DKK

Lost E-bike, single locked*

2350 DKK

Lost battery

3950 DKK

Lost E-bike and key, without battery missing

11500 DKK

Lost E-bike and key, battery missing

15250 DKK

Lost charger

950 DKK



Lost key (all models)

115 DKK

Unjustified swap**

150 DKK

*only locked with either ring or chain lock.
**e.g. not being present for scheduled appointment on service car.


In the event of damage and wear and tear to the bicycle other than what can be expected from normal use, such at the discretion of Swapfiets, Swapfiets reserves the right to recover the associated costs from the renter.

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